DPD 0–30: Early Reminder & Awareness
Gentle, customer-friendly communication via SMS, email, and voice calls to remind borrowers of due payments. Guidance and support are provided to ensure timely repayment without any pressure or escalation.
Trusted BPO Partner
SynergiPro BPO Solutions Pvt Ltd
Est. 2025
Our Story
SynergiPro BPO Solutions Pvt Ltd is a forward-thinking Business Process Outsourcing (BPO) company specializing in loan recovery, data analytics, customer support, chat support, and email support. We collaborate with financial institutions and enterprises to streamline operations, ensure compliance, and deliver measurable outcomes through innovation and trust.
- Expertise in debt recovery & telecalling
- 24/7 chat and customer support
- Data-driven analytics & compliance insights
With a foundation of transparency, integrity, and confidentiality, we employ cutting-edge technology and RBI-compliant processes to deliver efficient and secure outsourcing solutions — empowering our clients to grow faster and smarter.
Team SynergiPro
Our Core Services
Empowering Businesses with Innovative BPO & Tech Solutions
Loan Recovery Solutions
RBI-compliant and ethical loan recovery solutions ensuring efficiency, transparency, and professional client communication for better recovery rates.
Data Analysis & Reporting
Real-time data insights, performance dashboards, and compliance reports designed to enhance decision-making and operational growth.
Customer Support
Omnichannel 24/7 support — chat, calls, and email — crafted to deliver exceptional customer experiences and boost satisfaction.
Compliance & Risk Management
Stay fully compliant with RBI and IT regulations, ensuring secure, ethical, and data-driven business operations across every level.
Telecalling Services
Dynamic inbound and outbound teams focused on customer engagement, lead generation, and post-service communication excellence.
BPO Outsourcing
Scalable outsourcing services for your back-office, support, and customer engagement needs — designed to grow with you.
About SynergiPro
Delivering trust-driven outsourcing solutions with efficiency and transparency.
Who We Are
SynergiPro BPO Solutions Pvt Ltd is a trusted outsourcing partner specializing in loan recovery, customer support, chat and email support, and data analytics. With years of experience in financial services and customer engagement, we help businesses streamline operations while ensuring compliance and efficiency.
Our Mission
To empower financial institutions and businesses with cost-effective, secure, and transparent outsourcing solutions while maintaining the highest level of customer satisfaction.
Our Vision
To be India’s leading BPO partner for loan recovery and customer lifecycle management, recognized for integrity, innovation, and results.
- RBI-Compliant Recovery Process
- Data-Driven Decision Making
- Skilled Workforce & 24/7 Support
- Transparency & Client-Centric Approach
98%
Client Retention
24/7
Support Coverage
RBI
Compliant
What Our Clients Say
Hear from businesses who have leveraged SynergiPro’s expertise in debt recovery and customer support.
Our Achivements
5+
Clients Served
2M+
Calls Handled
95%
Recovery Rate
24/7
Customer Support
Our Process
How SynergiPro delivers efficient and compliant services
Client Onboarding
We gather your requirements and understand your debt portfolio.
Telecalling & Engagement
Our trained agents contact debtors through calls, emails, and chats.
Data Analysis
We monitor performance, track recovery, and provide detailed reports.
Results & Optimization
We improve strategies based on insights to maximize recovery efficiency.
Debt Collection & Recovery Performance
SynergiPro BPO Solutions Pvt Ltd delivers full-cycle collections from DPD 0–365+, maximizing recovery with precision, compliance, and empathy.
DPD 0–30
Early reminders & proactive engagement reduce overdue risks.
DPD 31–60
Structured communication & negotiation drive better outcomes.
DPD 61–90
Escalation via settlement plans and senior agent intervention.
DPD 91–180
Legal notices and structured settlement coordination.
DPD 181–365
High-risk strategies with risk-based negotiations.
DPD 365+
Litigation support & long-term recovery management.
Total Accounts Managed
2,50,000+ Active Accounts
Monthly Recovery
₹5.5 Crores Recovered
Client Satisfaction
95%+ Retention & Trust
Structured Debt Recovery Dashboard
Our step-by-step recovery model maximizes collection efficiency across all delinquency stages while maintaining professionalism, customer dignity, and legal compliance.
DPD 0-30
Preventive reminders via calls, emails, and SMS to ensure timely payments and avoid future defaults.
DPD 31-90
Personalized recovery calls, automated reminders, and proactive customer engagement to reduce delinquency.
DPD 91-180
Negotiations, settlement offers, structured payment plans, continuous monitoring and follow-ups.
DPD 181-365+
Legal notices, field visits, skip tracing, and legal escalation strategies while ensuring compliance.
Our Collection Achievements
Delivering consistent and measurable results through data-driven strategies, ethical recovery practices, and tailored client solutions.
95%
Recovery success rate on early-stage DPD 0–90 cases
30%
Effective recovery in mid-stage buckets (91–180 days)
20%
Long-term overdue recovery (181–365+ days)
5+
Industries served with customized, scalable recovery models
Omni-Channel Recovery Approach
A unified blend of voice, chat, and digital communication channels that drive faster resolutions and improved customer relationships.
Voice Calls
Expert agents deliver personalized telecalling with empathy and resolution-driven communication.
Live Chat
Real-time chat via WhatsApp, SMS, and website widgets ensures continuous support and reminders.
Email Campaigns
Automated email outreach for formal notifications, settlement proposals, and client updates.
On-Field Visits
Dedicated on-ground agents ensure compliance-based collections and ethical engagement.
Our Streamlined Debt Recovery Lifecycle
A structured, compliant, and technology-driven recovery model that ensures efficiency, transparency, and customer dignity throughout every stage.
DPD 31–60: Personalized Follow-Up & Negotiation
Direct interaction to understand the customer’s financial challenges. Customized repayment plans and restructuring options are offered to prevent further delinquency while preserving strong customer relationships.
DPD 61–120: Structured Recovery & Field Engagement
Escalated follow-ups using a blended approach of calls, emails, and physical visits by certified recovery agents. High-risk accounts are prioritized using analytics and risk segmentation.
DPD 121–180: Pre-Litigation Strategy & Settlements
Settlement options, restructuring models, and formal notices are introduced. Legal advisory teams evaluate accounts for potential litigation based on value, risk, and compliance standards.
DPD 181–365+: Legal Action & Final Closure
Formal legal actions are initiated in collaboration with empaneled legal experts. Final settlements, compliance documentation, and closure reports are shared with clients for complete transparency.
RBI Compliance & Regulatory Adherence
We strictly adhere to all Reserve Bank of India (RBI) guidelines to ensure secure, legal, and transparent recovery operations.
Secure Data Handling
All financial and personal data is processed following RBI-approved security standards.
Regulatory Reporting
Timely and accurate reporting to banks and financial institutions ensures full compliance with RBI norms.
Trained Compliance Experts
Our staff undergo continuous RBI guideline training to ensure risk-free and ethical recovery operations.
RBI Guidelines for Recovery Agents
We strictly follow the Reserve Bank of India guidelines to ensure safe, ethical, and compliant recovery processes for all our clients.
Due Diligence & Verification
All recovery agents are thoroughly vetted, including background and pre-employment checks, ensuring reliability and accountability.
Authorized Communication
Agents carry bank-issued authorization letters and ID cards. All borrower interactions are recorded to maintain transparency and compliance.
Training & Certification
All recovery agents undergo RBI/IIBF-certified training on ethical practices, privacy, and lawful recovery processes.
Legal Recovery Only
We strictly follow legal frameworks like SARFAESI Act and enforce repossessions and asset recoveries in a lawful manner.
Borrower Grievances
Any complaints or disputes are addressed promptly. No cases are forwarded to agents until grievances are resolved, in line with RBI directives.
Ethical Incentives
Recovery targets and incentives are structured to avoid any uncivilized, unlawful, or intimidatory practices, ensuring ethical recovery operations.
Understanding Bad Debt & Credit Health
Maintaining a good credit history is essential for financial stability and accessing future credit facilities. Learn how bad debt affects your financial life.
What is Bad Debt?
Bad debt arises when borrowers fail to repay loans or credit on time. Unpaid dues accumulate as non-performing assets (NPAs), affecting both the lender and borrower.
Impact on Credit History
Unpaid loans or defaults negatively impact your credit score. Lower credit scores reduce eligibility for new loans, higher credit card limits, and favorable interest rates.
Why It Matters to Maintain Credit
Maintaining timely repayments builds a strong credit profile, ensures better borrowing terms, and prevents long-term financial stress or legal complications.
How to Avoid Bad Debt
Plan your finances, set repayment reminders, prioritize high-interest loans, and maintain open communication with lenders in case of delays to avoid defaults.
Role of Credit Counsellors
Professional credit counsellors guide borrowers on debt management strategies, timely repayments, and improving credit scores for financial stability.
Get in Touch With Us
We’d love to connect with you. Whether you have a query, business proposal, or require support — our team is here to assist you.
Head Office
JB/6, 1st Floor, Plot No. 74/666,
Jagda, Sundergarh,
Koida, Odisha, India - 769042
Call Us
+91 78270 39818
Mon–Sat | 9:30 AM – 6:30 PM
Email Us
Finance@synergipro.in
support@synergipro.in